Kathy has a genuine interest in people and helping individuals and organizations achieve their best possible outcomes. She is an expert in the hospitality industry, offering sustainable solutions in the areas of training, service, business development and financial results. As an accomplished, innovative consultant her reputation for successfully developing and mentoring new and seasoned restaurateurs has placed her in demand locally and nationally. I have worked with Kathy for over 20 years in a variety of roles: subordinate, consultant, advisor and friend. In all of these, I am proud to call her a business partner, an absolute role model and inspiration not only in the foodservice industry, but in the greater business community.
Deb H. Regional Manager, Restaurants Unlimited
Kathy has an exceptional business gift! She is impeccably organized, develops effective systems and tools and is a financial Guru. In addition she is a heck of a business partner who will help you succeed with your business model.
Mo S. COO, Tuxedos & Tennis Shoes
I had the pleasure of working with Kathy Chaffee Groff for two years. Her vast and expansive restaurant knowledge helped our restaurant group to achieve greater results both financially and organizationally. Her systems and tools are effective, easy to understand, and have a positive impact in all phases of the business. Her approach is extremely professional but personable at the same time, teaching systems that work for the individual client and personalizing the experience with an expert and approachable demeanor.
Evan P. Exec Chef, Neighborhood Grills/Lunch Box Laboratories
Kathy Groff has the depth of experience in the restaurant industry to coach and develop a management team and staff using personality profiles and motivational triggers to improve communication and get measurable results. Working with Kathy has improved my daily interaction with our Sales and management team. She delivers insight into handling conflicts and staying focused on reaching goals.
Allison C. Private Dining Sales Mgr, The Metropolitan Grill
It is with great pleasure that I recommend and endorse Kathy Chaffee Groff of Restaurant Solutions. I have known Kathy for over 30 years, close to 15 of which we both worked together while at Restaurants Unlimited. What I most admire about Kathy is her professionalism coupled with her operational and financial expertise. Kathy has keen insights into how to make every dollar count, and has uncompromising standards and ethics. She is able to successfully ‘juggle’ the three key components of any successful restaurant: taking care of employees (hiring, training and retaining great staff), taking care of the guests (creating raving fans) and generating sustainable financial returns (profits). If you are looking for someone to help you take your restaurant to the next level, or are opening your first or 100th restaurant, Kathy will add tremendous value and be worth your investment in her. Finally, she is also just plain fun to work with. Without reservation, I highly recommend Kathy.
Tom G., Recruiter
Kathy's knowledge of the industry, combined with her diverse experience, results in tangible solutions for every situation! She made sure to get to know our whole business before making great recommendations for systems that our team continues to use daily! I can't say enough about the results that Kathy provides and we will continue to use her as a resource on projects and for ongoing maintenance.
Jo S., Director of Operations, Neighborhood Grills/Lunch Box Laboratories